Automated Guest Messaging: Chat Templates & Tips

Want to Save Time Without Sounding Like a Robot? We’ve Got You.

Answering guest messages around the clock? Exhausting. Repeating the same check-in instructions for the 47th time? But we get it—you're a hands-on host who cares. The good news? You can still provide a warm, personalized guest experience without burning out or living on your phone.

With a little help from automated messages and trusty templates, you’ll save hours and still sound like the thoughtful host you are.

Why Bother with Automated Messaging?

Why Bother with Automated Messaging?

Here’s the truth: it’s not about being lazy—it’s about working smarter (because laundry and lawn care already take up enough time).

✓ Save your sanity – Say goodbye to copy-pasting the same info 10 times a week.

✓ Stay on top of things – Guests get timely updates, even if you’re out grocery shopping or catching up on your favorite show.

✓ Fewer mistakes – Set it once, and it sends itself like clockwork.

✓ Happier guests, better reviews – Because nobody likes waiting 3 hours for the WiFi password.

💡 Bonus Tip: Airbnb bumps your listing if you respond fast. Automation helps keep you at the top of the search pile—without lifting a finger.

The 6 Messages Every Host Should Automate (Seriously)

Here’s your messaging game plan:

1. Booking Confirmation Message

"Hey [Guest Name], thanks so much for booking with us! We’re excited to host you. If you have any questions before your stay, just holler."

2. Pre-Arrival Message (1–2 days before check-in)

"Hi [Guest Name], your stay is almost here! Here are the check-in instructions: [Insert Instructions]. Let us know if anything's unclear—we want your arrival to be easy-breezy."

3. Check-In Day Reminder

"It’s check-in day! Just a reminder that you can arrive anytime after [Check-In Time]. Let us know if you hit any snags—we’ve got your back."

4. Mid-Stay Check-In (For longer stays)

"Just checking in—how’s everything going so far? If you need anything (extra towels, local food recs, you name it), we’re a message away."

5. Check-Out Message

"Can’t believe it’s already check-out time! Hope you had a great stay. Checkout is by [Check-Out Time]. Safe travels—and come visit again!"

6. Review Request Message

"We loved hosting you! If you had a good time, we’d be super grateful if you left us a quick review. It helps us and helps future guests too."

Tips to Keep It Friendly (Not Robotic)

Want your guests to feel the human touch—even from automated messages? Here’s how to keep it warm and simple:

Use first names – It’s a small detail, but it goes a long way.
Send messages at the right time – Nobody wants a midnight notification.
Sound like yourself – Keep the tone casual and caring. You’re not a call center.
Throw in local recs – Mention your favorite taco spot or that hidden bakery down the street.

How SHD Can Help (So You Can Get Back to Hosting… or Napping)

SHD helps you automate your guest messages without sounding stiff or losing that personal vibe.

With SHD’s messaging tools, you can:

Preload custom templates that sound just like you
Automatically send messages based on guest check-in or checkout time
Offer 24/7 support for guests—so you can finally stop answering messages during dinner

💡 And yes, we’ll even help fine-tune your messages so they match your style.

Let SHD Automate the Messaging So You Can Focus on the Good Stuff

Whether you’re juggling a busy household or managing multiple listings, SHD can help take messaging off your plate. You stay the star host—we’ll be your backstage crew.

👉 Learn More About SHD Messaging Support